Shipping and Delivery Policy

Shipping & Delivery Policy 

We are committed to delivering your order safely, quickly, and reliably to your doorstep. Please read our Shipping & Delivery Policy carefully to understand how and when your products will reach you.

 

🚚 1. Order Processing Time

  • All verified orders are processed and shipped within 24 hours, excluding Sundays and public holidays.

  • Orders placed after 5:00 PM IST are processed on the next working day.

  • You’ll receive an email/SMS confirmation with order and tracking details once the order is dispatched.

 

📦 2. Delivery Timeline

  • Delivery usually takes 3–7 business days, depending on your location.

  • For metro cities, delivery may be faster (2–4 days).

  • Remote or rural areas may experience slightly longer delivery times.

📌 Note: Delivery time is estimated and may be affected by logistics delays, weather, or government restrictions.

 

🌐 3. Shipping Locations

We ship across all serviceable pin codes in India.

Currently, we do not offer international shipping.

 

💰 4. Shipping Charges

  • Shipping is FREE on all prepaid and COD orders.

  • There are no hidden delivery charges.

 

💸 5. Cash on Delivery (COD)

  • We offer 100% Free Cash on Delivery (COD) on all eligible orders.

  • Please ensure your mobile number is reachable for delivery confirmation.

  • Misuse of COD (repeated rejection, fake orders) may lead to restriction of COD service for that user.

 

📦 6. Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via SMS/email.
You can also track your order from the “Track My Order” page on our website or by contacting support.

If your order is delayed or the tracking is unclear, feel free to contact us—we’re here 24x7 to help.

 

🚫 7. Undelivered or Returned Orders

If a delivery attempt is unsuccessful due to:

  • Wrong/incomplete address

  • Unreachable customer

  • Refusal to accept the parcel

The order may be returned to us. In such cases:

  • We will contact you to confirm reshipping.

  • Repeated failed deliveries may lead to suspension of your account.

 

❗ 8. Delivery Delays

While we do our best to meet the delivery timelines, delays may happen due to:

  • Courier partner issues

  • Strikes or transport shutdowns

  • Festivals or national holidays

  • Natural calamities

We will keep you informed and work with our logistics partners to minimize delays.

 

📞 9. Support & Contact

For shipping issues, tracking help, or delivery-related questions, contact us 24x7:


📧 pilajilaa@gmail.com
📞 +91 82382 80803
📍 D-32 polaris mall , Punagam , Surat , 395010 , India

 

 

🔄 Policy Updates

We may update this Shipping & Delivery Policy from time to time. All changes will be posted here with a revised "Last Updated" date.

Last Updated: July 2025